I'm having trouble receiving the OTP code via SMS

If you are not receiving the OTP (One Time Password) code via SMS, the issue may be temporary and related to network providers or device settings. 

Please follow the steps below to resolve the problem:

1. Check your mobile connection
   Ensure your device has a stable internet connection or mobile data.

2. Restart your device
   Restart your phone and verify that your SMS inbox is not full.

3. Update the app and operating system
   Make sure you have the latest version of the EasyPark app. For certainty, uninstall and reinstall the app. Also, ensure your phone’s operating system is up to date:
   - iPhone/iOS: iOS 17 or later
   - Android: Android 14 or later

4. Disable RCS (Rich Communication Services)
   RCS can sometimes interfere with SMS delivery.

• On Android:

  1. Open the Messages app

  2. Tap the profile icon (top right) > Message settings

  3. Select Chat features

  4. Disable Enable chat features

• On iPhone:

  1. Open Settings

  2. Select Messages

  3. Scroll down and ensure iMessage is disabled

Once these steps are completed, try again. 

OTP codes are generated and sent automatically, and at present, the app can only be accessed through this method. 

In most cases, any issues with receiving the code are temporary and resolve on their own by following the recommended steps.